I’ll remember my trainer’s saying that: There are many ways to say ‘no’ than verbally saying it and creating a discord among colleagues. I find that she has taught me a valuable skill of being tactful and at the same time speaking our mind. Irene is clear and knows her work. Humorous and knows how to make the session fun. Very interactive.
Examples/cases shared were relevant and applicable. Instructor is approachable and interactive. I enjoy this course a lot; something that I learnt from case studies and not purely based on books/theory.
She is humorous and able to share her personal life experiences with the class at the right timing so as to get the lesson topics across to the participants well.