HANDLING WORKPLACE CONFLICTS

Winning Difficult People in the Workplace

Join this course in ACES Learning Hub to learn how to manage workplace conflicts / difficult colleagues so that you can stay focus on your work. And not have to suffer being bullied at work.

WHEN BEHAVIOURS CLASH

Meeting people makes life exciting, challenges our way of thinking and expands our horizons. With some individuals, you will click, while some tensions may arise with others, resulting in workplace conflicts. You can find yourself in a position where you will need to work with difficult people, complicating the simplest tasks.

How can you manage toxic relationships and improve collaboration to establish a peaceful working environment?

Upcoming courses

19 May 2023

9 am to 5 pm

Face to face

SGD 530 / pax

SGD 730

11 Jul 2023

9.30 am to 4.30 pm

Online

SGD 430 / pax

SGD 630

21 Sept 2023

9 am to 5 pm

Face to face

SGD 530 / pax

SGD 730

HOW TO DEAL WITH WORKPLACE CONFLICTS?

Don’t let other people drag you down! Turn around the situation by adapting the right attitude when facing conflicting situations. Learn how to be diplomatic and empathic to interact with difficult behaviours and ease tensions.

Join ACES Learning Hub in this popular workshop to learn how to win over abusive people, to persuade them to your points of view, and turn any situation into a win-win collaboration. All you need is a toolkit on how to manage difficult relationships and resolve conflicts in the workplace.

WHAT YOU WILL LEARN IN “WINNING DIFFICULT PEOPLE IN THE WORKPLACE”:

Identify the common types of difficult behaviours in the workplace: be familiar with their tricks and ploys.
Understand reasons that drive uncooperative behaviours, unreasonable demands they make, selfish actions; how were the behaviours related to you.
Be armed with many effective strategies, techniques to win difficult people over; what if that difficult person is ‘protected’ in the workplace: what do you do?
Create an action plan to manage your difficult behaviours.

YOUR FACILITATOR FOR THIS COURSE

Nancy Yeo

Nancy was certified in St Charles, Illinois, USA, to design and deliver interpersonal skill coures. She was also certified in London, UK, to run experiential learning and learn innovative pedagogical methods. Nancy was accredited [...]

CLIENT TESTIMONIALS

Trainer is able to deliver the course clearly. Sharing of experience (personal experience). Make the sessions interesting and not dull.

Mohammad Fadli Bin Kasmin / Crew Commander, Singapore Police Force

Passionate, lots of experiences, willing to discuss difficult situations and share the practical side of handling situations.

Jason Poh / Manager, Cook South East Asia Pte Ltd

To be positive and have positive mindset whenever we meet these kinds of people. To stay professional when it comes to handling work relationships. To be effective in the workplace such that higher-ups will still place their trust in you when any negativity is discussed about you.

Mohammad Hamzah Bin Samad / Assistant Crew Commander, Singapore Police Force

SKILLSFUTURE & SDF GRANT ARE APPLICABLE TO THE CLASSROOM COURSE

The face-to-face version of this course is reimbursable through SkillsFuture (subject to the participant's available credits). Register today, and follow the steps on the SkillsFuture website to claim the amount. Companies can apply for SDF grant for the face-to-face version (claim through Skills Connect).