TELEPHONE SKILLS

Effective Telephone Skills

Join us to learn techniques and skills to manage all telephone calls effectively and professionally to win the confidence and respect of customers.

Aces Learning Hub Telephone Skills

HANDLE ALL TELEPHONE CALL EFFECTIVELY AND PROFESSIONALLY

Telephone is your customer’s first point of contact with the organisation. What you say, how you sound will create the first impressions that your customers will have of the organisation.

Upcoming courses

19 May

9 am to 12.30 pm

Online

SGD 200 / pax

SGD 300

8 Sep

9 am to 12.30 pm

Face to face

SGD 300 / pax

SGD 450

8 Sep

9.30 am to 12.30 pm

Face to face

SGD 300 / pax

SGD 450

TELEPHONE SKILLS

Telephone is your customer’s first point of contact with the organisation. What you say, how you sound will create the first impressions that your customers will have of the organisation.

Join us to learn techniques and skills to handle all telephone calls effectively and professionally to win the confidence and respect of customers.

WHAT YOU WILL LEARN IN “EFFECTIVE TELEPHONE SKILLS”:

  • How is communicating over the telephone different from face-to-face?
  • Learn techniques for communicating and responding effectively over the phone in different situations with different types of customers
  • How could words and phrases affect your customers at the other end of the line (especially when they can’t see you)
  • Learn appropriate language/vocabulary to use so that customers will not get upset unnecessarily
  • Role play and hands-on practices to reinforce techniques learnt to apply to workplace

YOUR FACILITATOR FOR THIS COURSE

CLIENT TESTIMONIALS

I have learnt the difference between “Hear” and “Listen”. Asking intelligent questions will allow you to develop communication with the customers.

The workshop is interactive. Trainer is experienced and humorous. She is well versed in the topic.

Trainer is able to keep the class lively and attentive throughout the lesson. She shares good examples.

Enjoy Group Discount

ENJOY GROUP DISCOUNTS

FOC for the 11th participant OR 50% Discount for 6th participant.

CONTACT US

ALL CUSTOMER SERVICE COURSES

Online

Face to face

Face to face

Effective Telephone Skills

Telephone Skills

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Face to face

Online

Face to face

Effective Telemarketing Techniques

Telemarketing

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Face to face

Online

Face to face

Influencing Difficult Customers

Handling difficult customer

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