TELEPHONE SKILLS

Effective Telephone Skills

Join us to learn techniques and skills to manage all telephone calls effectively and professionally to win the confidence and respect of customers.

HANDLE ALL TELEPHONE CALL EFFECTIVELY AND PROFESSIONALLY

Telephone is your customer’s first point of contact with the organisation. What you say, how you sound will create the first impressions that your customers will have of the organisation.

Upcoming courses

TBC

9 am - 12.30 pm

Face to face

SGD 330 / pax

SGD 500

TELEPHONE SKILLS

Telephone is your customer’s first point of contact with the organisation. What you say, how you sound will create the first impressions that your customers will have of the organisation.

Join us to learn techniques and skills to handle all telephone calls effectively and professionally to win the confidence and respect of customers.

WHAT YOU WILL LEARN IN “EFFECTIVE TELEPHONE SKILLS”:

How is communicating over the telephone different from face-to-face?
Learn techniques for communicating and responding effectively over the phone indifferent situations with different types of customers
How could words and phrases affect your customers at the other end of the line (especially when they can’t see you)
Learn appropriate language/vocabulary to use so that customers will not get upset unnecessarily
Role play and hands-on practices to reinforce techniques learnt to apply to workplace

CLIENT TESTIMONIALS

I have learnt the difference between “Hear” and “Listen”. Asking intelligent questions will allow you to develop communication with the customers.

The workshop is interactive. Trainer is experienced and humorous. She is well versed in the topic.

Trainer is able to keep the class lively and attentive throughout the lesson. She shares good examples.