HOW TO DO TELEMARKETING

HOW TO DO TELEMARKETING

Effective Telemarketing is designed for individuals who communicate with their customers through voice calls in getting orders, deals or sales. They will also gain better insight on how to communicate effectively and influence their customers.

WHAT YOU WILL LEARN IN “EFFECTIVE TELEMARKETING TECHNIQUES”:

• Projecting a professional image.
  – creating the right impression of self and company.
• Customer service essentials when communicating with customers.
• Effective telephone communication skills to engage customers.
• Pre-planning sales and service calls.
• Perfecting telephone sales techniques.
  – scripting the right message.
• Effective questioning techniques to influence customers.
• Common customer frustrations.
• Avoid mistakes that will affect sales when communicating with customers.