HOW TO DO TELEMARKETING

Effective Telemarketing Techniques

Effective telemarketing is designed for individuals who communicate with their customers through voice calls in getting orders, deals or sales.

COMMUNICATE EFFECTIVELY AND INFLUENCE CUSTOMERS IN TELEMARKETING

They will also gain better insights on how to communicate effectively and influence their customers.

Upcoming courses

11 Jul 2023

9 am to 5 pm

Face to face

SGD 350 / pax

SGD 550

HOW TO DO TELEMARKETING

Effective Telemarketing is designed for individuals who communicate with their customers through voice calls in getting orders, deals or sales. They will also gain better insight on how to communicate effectively and influence their customers.

WHAT YOU WILL LEARN IN “EFFECTIVE TELEMARKETING TECHNIQUES”:

Projecting a professional image.
– creating the right impression of self and company.
Customer service essentials when communicating with customers.
Effective telephone communication skills to engage customers.
Pre-planning sales and service calls.
Perfecting telephone sales techniques.
– scripting the right message.
Effective questioning techniques to influence customers.
Common customer frustrations.
Avoid mistakes that will affect sales when communicating with customers.

CLIENT TESTIMONIALS

I have learnt the difference between “Hear” and “Listen”. Asking intelligent questions will allow you to develop communication with the customers.

The workshop is interactive. Trainer is experienced and humorous. She is well versed in the topic.

Trainer is able to keep the class lively and attentive throughout the lesson. She shares good examples.