EXCEL IN CUSTOMER SERVICE

Exploring Customer Behaviour and Interpreting Their Body Language

Your customers will always have the best service experience with you! Join us and excel in customer service.

WAYS TO EXCEL IN CUSTOMER SERVICE

What is your client or customer’s body language telling you?

Join us to learn how to interpret non-verbal communication to WOW your clients or customers.

Upcoming courses

17 Jan 2024

9 am to 5 pm

Face to face

SGD 550 / pax

SGD 750

13 Jun 2024

9 am to 5 pm

Face to face

SGD 550 / pax

SGD 750

16 Oct 2024

9 am to 5 pm

Face to face

SGD 550 / pax

SGD 750

HOW TO EXCEL IN CUSTOMER SERVICE

Understanding customer behaviour and being able to analyse their body language can help businesses better identify the needs and wants of customers, which can then aid in developing more effective marketing and sales strategies.

This one-day workshop will provide insights to salespersons and business owners on how to close sales more efficiently by being able to communicate more effectively with customers by reading nonverbal cues.

WHAT YOU WILL LEARN IN “EXPLORING CUSTOMER BEHAVIOUR AND INTERPRETING THEIR BODY LANGUAGE”:

Introduction to body language and its importance in communication
The different types of body language and their meanings
How to read customer body language in different contexts (e.g., sales, customer service, negotiations)
Understand and respond to different personalities and learning styles
How to use body language to your advantage in customer interactions

CLIENT TESTIMONIALS

Trainer was able to share her stories in reference to what we are learning to understand better. She is very well-spoken and an entertaining speaker.

Instructor is humorous. Able to illustrate concepts thru own examples. Clear and elaborate well.

There are good interactions. Lots of group discussions which was useful.