She is clear and gives good examples to illustrate her points. She encourages and effectively facilitates group discussions among each and every trainee. She uses humour and interesting activities to maintain our interest.
I learnt about communication barriers and solutions. Language of competence and assurance. Trigger words vs calming words.
Irene gives us fun case study and group discussions. Knowledgeable and she gives us good illustration. She teaches us positive ways to manage trigger words and interesting topics and games.
Instructor does not spoon feed us with answers. She really wants us to think and answer ourselves. Able to give us real life examples to allow us to understand the concept better and was engaging, did not make the long session feel boring.