Nancy is very passionate in teaching & sharing of good tips to her class. Very informative techniques given. Useful takeaways for the class to bring back to work & apply.
Nancy is clear and concise in delivering key learning points. The practice exercises prepared were realistic and helpful in reinforcing learning points. Nancy took effort to know the participants ‘pain points’ at the start, so she is conscious to address them during the course.
I learnt about email subject – informative & concise. Format of email – effective.
The 3 steps to writing an email was helpful, especially knowing that we should not start the email by listing the background but instead the purpose. Very engaging, I was focused throughout the session.