Nancy was able to engage the class with many examples and giving us feedback on our writing skills. She is entertaining when delivering her points. Her knowledge/experience in this field helps to allow us to learn on other industry practices.
Clear articulation and able to elaborate every point in a simple and relevant manner. Has a good pace of time (keep to timing very well). Very energetic and alive; keeps the class fun and us attentive.
To phrase and structure my replies in a more effective way. To handle difficult situations tactfully. Always maintain a level of professionalism.
Trainer is experienced, able to give valuable examples. Knowledgeable. Approachable.
How to write a proper response for angry customers based on different types of complaints. What to take note of.